Privacy policy
Last updated: 15 August 2026
X42 Monitoring New Zealand operates this website and online store. X42 Monitoring New Zealand is operated by 1081 Trading Limited (NZBN 9429053875594).
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit, use or purchase products through x42monitoring.co.nz, create an account, contact us, request support, register as a business or partner, or otherwise interact with us.
We are committed to protecting your personal information and handling it in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements.
1. Personal Information We Collect
When we refer to "personal information", we mean information about an identifiable individual.
Depending on how you interact with us, we may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Company or business name
- Account information
- Order and transaction information
- Products purchased or considered
- Information you provide when contacting us
- Customer support information
- Warranty and returns information
- Information provided when registering for a business, retailer or installer account
- Information provided when participating in promotions or competitions
- Website and technical information, including IP address, browser type, device information and network information
- Information relating to your interactions with our website, including pages visited and products viewed
Payment information may be collected and processed by Shopify and our payment service providers. We do not ordinarily have access to your complete payment card details.
2. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account or contact us
- When you request customer, technical or product support
- When you register for an X42 business, retailer, installer or partner account
- Automatically when you use our website through cookies and similar technologies
- From Shopify and other service providers that support our website and business operations
- From business partners, retailers, installers or other third parties where appropriate and permitted by law
Where we collect personal information indirectly from another person or organisation, we will take reasonable steps to meet our obligations under the Privacy Act 2020, including the requirements that apply to indirect collection of personal information.
3. Why We Collect and Use Personal Information
We may collect and use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery
- Manage your customer account
- Provide customer and technical support
- Respond to enquiries
- Manage returns, refunds and warranty claims
- Provide installation and product assistance
- Communicate with you about your orders
- Manage business, retailer, installer and partner relationships
- Provide information about X42 products and services
- Send marketing communications where permitted
- Improve our products, website and services
- Understand how customers use our website
- Prevent fraud, misuse or unlawful activity
- Protect the security of our website and systems
- Meet our legal, regulatory and contractual obligations
We will only collect and use personal information for lawful purposes and in a manner consistent with the Privacy Act 2020.
4. Marketing Communications
We may use your contact details to send you information about X42 products, services, promotions, news and other relevant information where permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing communications or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important non-marketing communications relating to your orders, account, warranty, support requests or other transactions.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to help operate and improve our online store.
These technologies may be used to:
- Maintain shopping cart functionality
- Remember preferences
- Keep accounts and sessions secure
- Understand website usage
- Analyse website performance
- Improve customer experience
- Support relevant advertising and marketing
Some cookies are provided by Shopify and other third-party service providers.
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
6. Shopify
Our online store is powered by Shopify.
Shopify provides the technology and infrastructure that enables us to operate our online store, including features relating to accounts, shopping carts, payments, orders and website functionality.
Information submitted through our website may be processed by Shopify and its service providers in accordance with the services they provide to us.
Shopify may also process information relating to your interactions with our store. You can review Shopify's own privacy information through its website.
7. Service Providers and Disclosure
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Shopify
- Payment processors
- Courier and freight providers
- Website and hosting providers
- IT and software providers
- Customer support providers
- Marketing and communications providers
- Analytics providers
- Professional advisers
- Insurance providers
- Government agencies and regulators where required or authorised by law
We may also disclose information where you have requested or authorised us to do so.
We do not sell your personal information.
8. Overseas Processing and Disclosure
Some of the service providers we use may be located outside New Zealand or may store or process information using overseas systems.
Where personal information is disclosed to an organisation outside New Zealand, we will take reasonable steps to ensure that the disclosure complies with the requirements of the Privacy Act 2020, including Information Privacy Principle 12 where applicable.
This may include assessing whether the overseas recipient is subject to comparable privacy safeguards or has appropriate contractual protections in place.
9. Security of Personal Information
We take reasonable steps to protect personal information against:
- Loss
- Unauthorised access
- Unauthorised use
- Unauthorised modification
- Unauthorised disclosure
- Other misuse
The Privacy Act requires organisations to use security safeguards that are reasonable in the circumstances.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required to retain it by law.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
11. Access to Your Personal Information
Under the Privacy Act 2020, you have the right to request access to personal information we hold about you, subject to the applicable legal exceptions.
To request access, contact:
We may need to verify your identity before responding to an access request.
12. Correction of Your Personal Information
You may request that we correct personal information we hold about you if you believe it is inaccurate, incomplete, out of date or misleading.
We will take reasonable steps to ensure information we hold is accurate, up to date, complete and not misleading.
Requests can be made by contacting:
13. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and respond.
Privacy enquiries:
info@x42monitoring.co.nz
We will handle privacy complaints in accordance with our obligations under the Privacy Act 2020.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
14. Children's Privacy
Our products and services are intended for general consumers and businesses and are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided us with personal information and you would like us to review or delete that information, please contact us.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
Those websites operate independently from us and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or privacy practices.
The latest version will be published on this website and the Last updated date will be amended accordingly.
17. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us.
X42 Monitoring New Zealand
Operated by 1081 Trading Limited
NZBN 9429053875594
New Zealand
Privacy enquiries:
info@x42monitoring.co.nz
Customer and product support:
support@x42monitoring.co.nz