Shipping policy
Last updated: 15 August 2026
X42 Monitoring New Zealand delivers orders throughout New Zealand.
Shipping charges
Shipping charges are either:
- Calculated at checkout based on the order and delivery address; or
- Offered at a flat rate for eligible NZ deliveries.
The applicable shipping cost will be displayed before you complete your purchase.
Order processing
Orders are generally processed within [1-2 business days].
Orders placed on weekends or public holidays will generally be processed on the next business day.
Once dispatched, tracking information will be provided where available.
Delivery timeframes
Estimated delivery timeframes may vary depending on:
- Delivery location
- Courier availability
- Rural delivery requirements
- Public holidays
- Weather
- Other circumstances outside our reasonable control
If no specific delivery timeframe has been agreed, we will arrange delivery within a reasonable time. Delivery within a reasonable time is also one of the guarantees applying to consumer purchases under the CGA.
Rural and special deliveries
Some rural, remote or unusual delivery locations may require additional freight charges.
Where an additional charge applies and was not displayed at checkout, we will contact you before dispatch.
Damaged deliveries
If your order arrives damaged, please contact support@x42monitoring.co.nz as soon as reasonably possible.
Where possible, please provide:
- Photographs of the external packaging
- Photographs of the shipping label
- Photographs of the damaged product
- Your order number
We will assess the issue and arrange the appropriate remedy.
Incorrect or missing items
If you receive an incorrect product or an item is missing, contact:
We will investigate and arrange the appropriate remedy.
Delivery problems
If your order has not arrived within the expected timeframe, contact:
We will work with the relevant courier or delivery provider to investigate.